All S‑Brillet jewelry is handcrafted with care, so delivery time depends on the type of item you order.

Ready‑to‑Ship itemsIn‑stock pieces are processed and dispatched within 1–3 business days after your order is placed.

Made‑to‑Order itemsThese are customized pieces made specifically for you (outside of regular pre‑order collections). Production takes additional time, and orders are typically dispatched within 5-10 business days from the order date.

Pre‑Order itemsPre‑order pieces are handcrafted after a new collection officially launches. These items usually ship within 4–7 weeks from the collection launch date, depending on production timelines.

Once your order is dispatched, you will receive a shipping confirmation email with tracking details and an estimated delivery window. Please note that delivery times may vary based on your location, customs processing, and local courier services.

Yes, we ship worldwide with some exceptions. You’ll see available options and shipping costs at checkout based on your location.

Standard shipping rates are shown at checkout. Shipping is free for:

• All orders over $100 for Non VIP & Shiny tier

• All orders for Starlight & Galaxy members

Yes. If you need to change your shipping address after placing an order, please contact us within 12 hours of placing your order.

When contacting us, please include:

• Your order number
• The email address used for your order
• Your new complete shipping address

Once your order has entered the fulfilment or shipping process, we may no longer be able to change the delivery address.

No. Once your order has been placed, it cannot be cancelled or modified. We begin processing orders promptly to ensure your jewelry is prepared and fulfilled as efficiently as possible.

Please carefully review your items, sizes, quantities, and order details before completing your purchase.

You can only request a change to your shipping address within 12 hours of placing your order.

After 12 hours, we cannot guarantee that any shipping address changes can be made.

If cancelled before shipping, a full refund will be issued to your original payment method (or to your IBAN if applicable) within 7–10 business days.

S‑Brillet VIPs are rewarded based on Sparkle Points and lifetime purchases.

There are 3 tiers:

• Shiny (starting tier)

• Starlight (unlocks at 700 points)

• Galaxy (unlocks at 1000 points)

Each tier includes exclusive perks, including:

• Bonus Sparkles

• Bundle discounts

• Birthday gifts

• Free shipping

• Free theme message cards

• 2-Year Warranty (Starlight & Galaxy only)

No. Your VIP tier and Sparkles do not expire.

Once you reach the Ultra Galaxy tier, your Sparkle balance will restart from 0, allowing you to begin earning Sparkles that can be redeemed for money rewards.

We will automatically restore any one-time VIP welcome gift or credit used in your original order for future use.

All S‑Brillet pieces come in beautiful packaging, ready for gifting. VIPs receive free theme message cards based on tier.

No, you can checkout as a guest. However, we recommend creating an account to track orders, save your favourites, earn Sparkle Points, and enjoy VIP perks.

Click “Forgot password?” on the login page, and you’ll receive a reset link via email.

Yes. We use SSL encryption and follow GDPR-compliant practices. See our [Privacy Policy] for full details.

International orders (outside of the EU or Singapore) may incur customs or import duties based on your local laws. These fees are not covered by S‑Brillet.

VAT is included for orders shipped within the EU and Singapore. For other regions, any applicable taxes will be shown at checkout or may be collected by your local customs.

Only use non-abrasive, gentle jewelry cleaning solutions. Avoid harsh chemicals, especially for vermeil or rhodium-plated items.

Store each piece separately in a soft pouch or jewelry box to prevent scratches. Keep it away from heat, humidity, or direct sunlight.

We accept returns only in the following cases:

• Faulty or damaged items upon arrival

Returns must be initiated within 30 days of delivery. Items must be unused and include original packaging.

We do not accept returns for:

• Made-to-order or customised pieces

• Sale bundles, free gifts, crystals, or store credit cards

• We cover shipping for faulty or damaged items.

You can request a return or exchange within 30 days of receiving your order by contacting our support team via email with your order details.

If you’re a VIP Member, you can also submit your request directly through your VIP Dashboard. Go to My Orders, select the relevant order, and follow the steps to start your return or exchange.

Refunds are issued only in specific cases (e.g., return shipping reimbursement, pre-shipment cancellations). Otherwise, store credit equal to your item value is granted, excluding shipping/duty fees.

Our jewelry is crafted from:

• 925 Sterling Silver

• 2.5 μm Yellow Gold & Rose Gold Vermeil

• 0.10 μm Rhodium Plating

Each piece is ethically sourced and handcrafted with care.

To protect your jewelry and prolong its beauty:Sterling Silver (925):

• Store in a cool, dry place away from moisture.

• Use a silver polishing cloth to remove tarnish.

• Avoid salt water, sweat, and strong chemicals.

Gold & Rose Gold Vermeil (2.5 μm):

• Remove before showering, swimming, or exercising.

• Keep away from perfumes, lotions, and sprays.

• Clean gently with a soft, dry cloth.

Rhodium-Plated Silver (1.0 μm):

• More tarnish-resistant than plain silver.

• Avoid abrasive cleaning or polishing compounds.

• Do not expose to chlorine or bleach.

Our jewelry is designed in SIngapore and crafted in carefully selected international workshops that meet our quality and ethical standards. We focus on craftsmanship, materials, and responsible sourcing rather than mass production.

Our 2-year warranty for Starlight and Galaxy members includes:

• Manufacturing defects (loose stones, solder issues)

• Faulty clasps, broken chains from normal use

It does not cover:

• Tarnishing or fading from wear or chemicals

• Accidental damage or loss

• Third-party repairs

Yes. We provide paid services including:

• Gold/rhodium re-plating

• Stone replacement

• Chain/clasp repair

• Scratch polishing

Contact us to get a quote.

We accept:

• Credit/debit cards

• PayPal

• Apple Pay

• Amazon Pay

• Klarna (where available)

No. You are not able to make split payment between your product items and shipping costs.

Yes, you may checkout as a guest or create an account for faster future purchases and VIP tracking.

Most promotions cannot be combined. VIP Bundle offer are applied automatically at checkout.

Each jewelry piece comes in our signature S‑Brillet box, with a soft protective wrap, fabric accessory, crystal and thank-you card. VIPs may receive additional free theme message cards based on their tier.

Yes, VIP members can include a free theme message card. You can add this during add to bag before initiate checkout.

Yes! You’ll receive:

• Order confirmation email

• Shipping confirmation with tracking

• Estimated delivery window

• VIP notifications (if eligible)

No, to protect gift purchases, we do not include prices in the packaging. You’ll receive your invoice by email.

Yes! Join our VIP Club to vote on upcoming designs or submit your ideas through our “Vote New Designs” page.