Frequently Asked Questions
How can I pay for my jewelry?
At S-Brillet, we offer a variety of secure payment options to make your shopping experience convenient and hassle-free. You can pay for your jewelry using major credit cards, debit cards, PayPal, and other trusted payment gateways.
Is your site safe and secure?
Yes, your security is our top priority. Our website is equipped with the latest SSL encryption technology to ensure that your personal and payment information is protected against unauthorized access and fraud.
What should I do if my payment doesn’t work?
If you encounter any issues with payment processing, please double-check that all entered information is correct, including your billing address and payment method details. If the problem persists, feel free to contact our customer support team for assistance.
Where do I enter my discount code?
You can enter your discount code during the checkout process, in the designated field labeled “Discount Code” or “Promo Code.” Simply input your code and click “Apply” to see your discount reflected in your order total.
Can I use a discount code on a sale item?
The eligibility of discount codes on sale items may vary depending on the promotion. Please refer to the terms and conditions of the specific discount code for more information.
Minimum order value
At S-Brillet, we do not have a minimum order value requirement. Whether you’re purchasing a single item or multiple pieces, we’re here to help you find the perfect jewelry to suit your style and budget.
How long will it take for my jewelry to arrive?
The delivery time for your jewelry depends on your location and the shipping method selected at checkout. Standard shipping typically takes 5 – 8 days business days, while express shipping options are available for expedited delivery.
Where in the world does your jewelry ship to?
We ship our jewelry worldwide to most countries. However, shipping restrictions may apply to certain regions. To check if we deliver to your location, please refer to our shipping information page or contact our customer support team.
How much does shipping cost?
Shipping costs vary depending on your location, selected shipping method, and order value. We offer competitive shipping rates and free shipping on qualifying orders.
Can I track my jewelry's journey in the mail?
Yes, we provide tracking information for all shipped orders. Once your order is dispatched, you will receive a shipping confirmation email containing tracking details and instructions on how to track your package.
Will I have to pay for international taxes and duties?
International taxes and duties may apply to orders shipped outside of the country of origin. These fees are determined by customs authorities and are the responsibility of the recipient. Please check with your local customs office for more information on applicable taxes and duties.
Do you ship on weekends or bank holidays?
Our shipping partners typically operate on business days, excluding weekends and bank holidays. Orders placed on weekends or holidays will be processed on the next business day.
My order shows up as delivered, but I haven’t received it. What should I do?
If your order status shows as delivered but you haven’t received it, we recommend checking with your local postal service or courier first. Occasionally, packages may be marked as delivered before they are physically dropped off. If you still cannot locate your package, please contact our customer support team for assistance.
Can I return my jewelry?
How do I return my jewelry?
To initiate a return, please contact our customer support team for a return authorization and instructions. Returns must be in original condition with all packaging intact. Once your return is received and inspected, we will process your refund or exchange promptly.
How do I exchange my jewelry?
If you would like to exchange your jewelry for a different style, please contact our customer support team to arrange for an exchange. We will assist you in selecting a replacement item and provide instructions for returning the original piece.
When will I receive my refund?
Refunds are typically processed within 60 business days of receiving your returned jewelry. Please note that it may take additional time for the refund to reflect in your account, depending on your payment method and financial institution.
Do you offer authentic gemstones only?
Absolutely! At S-Brillet, we are committed to providing our customers with only the finest, authentic gemstones. Each gemstone in our collection undergoes rigorous testing by renowned independent laboratories such as the Gemological Institute of America (GIA) and the Gem Grading Manual (GGM). These certifications ensure that our gemstones meet the highest industry standards for quality and authenticity.
What are GIA and IGI?
GIA and GGM are internationally recognized gemological laboratories that specialize in grading and certifying gemstones. They use stringent testing methods to evaluate the quality and authenticity of gemstones based on criteria such as cut, clarity, color, and carat weight. Our partnership with these esteemed institutions ensures that our customers receive genuine, high-quality gemstones that are verified by industry experts.
What materials do you use to craft your jewelry?
Our jewelry is crafted using a variety of precious metals, including nickel-free 925 Sterling Silver, 18k Yellow Gold, 18k White Gold, 18k Rose Gold. We also use responsibly sourced materials to minimize our environmental impact and ensure sustainability. Each piece is meticulously crafted to meet our exacting standards for quality and craftsmanship.
What stones do you offer?
We offer a stunning array of genuine gemstones, including Rainbow Moonstone, Rose Quartz, White Topaz, White/ Black/Blue/Green 5A Cubic Zircon, Amethyst, Blue Topaz, Red Garnet, Green Peridot, Pink Tourmaline, Red Corundum, Rose Quartz, Yellow Citrine, Synthetic Labradorite, Authentic Opal. Each gemstone is carefully selected for its unique beauty and metaphysical properties.
What is 5A Cubic Zircon?
It’s like a gemstone magician! 5A Cubic Zircon is a lab-made gemstone that’s engineered to sparkle like a diamond. It’s crafted with precision to mimic the look of real diamonds without the hefty price tag. The “5A” rating means it’s top-notch quality, with exceptional clarity and brilliance. So, when you’re rocking 5A Cubic Zircon jewelry, you’re getting all the bling without breaking the bank!
What difference does 5A Cubic Zircon have with topaz stones?
While both are stunning gemstones, they come from different worlds. 5A Cubic Zircon is made in a lab, carefully crafted to look like diamonds, with a sparkle that’s hard to beat. On the other hand, topaz is a naturally occurring gemstone, found in the earth and admired for its vibrant colors. So, while both gems bring their own kind of beauty to the table, 5A Cubic Zircon shines bright with its artificial brilliance, while topaz rocks the natural look.
Where do you source them?
At S-Brillet, we are committed to responsible sourcing and ethical practices. We work closely with trusted suppliers and partners to ensure that our gemstones are sourced ethically and sustainably. Our gemstones are sourced from reputable mines and suppliers around the world, including India, Madagascar, Ethiopia, Mozambique, Brazil, China, Afghanistan, Thailand, and more. We prioritize transparency and integrity in our supply chain to provide our customers with genuine, responsibly sourced gemstones.
Where is S-Brillet jewelry made?
Over 90% of our jewelry is handcrafted locally, where our gemstones are sourced. Our skilled artisans and craftsmen add their magical touch to each piece in our workshops, ensuring the highest quality and craftsmanship. Most of our jewelry is crafted in Jaipur, India, renowned for its authentic gemstones and skilled artisans. We are proud to support local communities and artisans while delivering exquisite jewelry to our customers worldwide.
Will my jewelry tarnish or turn my skin green?
At S-Brillet, we use high-quality materials and meticulous craftsmanship to ensure that our jewelry withstands the test of time. However, certain factors such as exposure to moisture, chemicals, and individual body chemistry can affect the longevity of your jewelry. Sterling silver jewelry may tarnish over time due to oxidation, but regular cleaning and maintenance can help preserve its luster. Our gold vermeil jewelry is resistant to tarnishing and fading, providing long-lasting beauty and shine. If you experience any discoloration or irritation while wearing our jewelry, we recommend removing it immediately and consulting a dermatologist if necessary.
How can I keep my jewelry gleaming for years to come?
To maintain the beauty and shine of your S-Brillet jewelry, we recommend following these care instructions:
- Clean your jewelry regularly with a soft-bristled brush and mild soap to remove dirt and debris.
- Avoid exposure to harsh chemicals, perfumes, and cosmetics that can damage the finish of your jewelry.
- Store your jewelry in a cool, dry place away from direct sunlight and moisture.
- Remove your jewelry before engaging in activities such as swimming, exercising, or household chores to prevent damage or loss.
- Use a polishing cloth to gently buff your jewelry and restore its shine.
- For specific care instructions, refer to our Jewelry Care Guide or contact our customer support team for assistance. With proper care and maintenance, your S-Brillet jewelry will remain beautiful and radiant for years to come.